We handle tons of orders everyday, though most of the products are in stock at our global warehouses, it takes time to do quality checking before shipping, careful packing, choosing best option of shipping method and etc…
For most of the orders, the processing time is 3 business days.
Please allow 3-5 days to handle your order, we have tons of orders that need to be handled daily, we check the quality of every single item before shipping out to our customers, which takes time, so, please allow us to do our job right during this period.
We have warehouses in different places, we ship out your order from different locations, which will affect the delivery time accordingly.
– Shipping out from China Warehouse:
To the United States, Canada, Netherlands, Spain, Germany, France, Japan, South Korea, United Kindom: Average delivery time = 7-15 business days;
To Australia, New Zealand, Singapore: Average delivery time = 8-20 business days;
To Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: 8-20 business days;
To Russia, Denmark, India: 10-30 business days;
To Mexico: 15-30 business days:
To Brazil: 20-50 business days;
To other countries: 15-45 business days.
– Shipping out from U.S. warehouse:
Generally 3-7 business days for arrival to a U.S. address;
– Shipping out from UK warehouse:
Generally 3-5 business days for arrival to a UK address; 3-7 business days to other European countries;
– Shipping out from ES warehouse:
Generally 2-3 business days for arrival to Spain, 3-7 business days to Portugal.
Please be aware that shipping from the nearest warehouse to the shipping address is faster, but additional charges may apply.
All items sold at LightsandGifts are guaranteed to be delivered within 60 days (120 days to Brazil, 90 days to Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail).
If you have not received your item(s) beyond this time, you’re eligible for a full refund after we have conducted a postal investigation.
– Note: While most packages will arrive on time, deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions etc, regarding those uncontrollable situations, the processing time for a refund/resend will be extended corresponding to the delayed days.